SHIPPING & PICKUP FAQ

Shipping vs Pickup

All bottle orders default to Local Pickup. If you want to ship now, click here to add a Shipping Box before checking out. Purchasing a Shipping Box means we ship all your current and past open orders that fit in your box. Merchandise such as shirts and glassware take the place of one bottle in the box.

No Shipping Box? We’ll hold your orders until you 1) Coordinate pick up, or 2) Purchase a Shipping Box.

Please note, orders are held for 90 days from the date of purchase for non-members. Orders not shipped or picked up within 90 days will be forfeited without refund. We will hold bottles for Syndicate members through March of the following year (for 2018 members, we will hold through March 1, 2019).

For pick up, email info@celladorales.com with some ideal dates/times to coordinate pickup. Be sure to include Trustee information if you’re having someone pick up for you.

For some of our releases, our hold policy will be different than our general policy. Right now, Non member purchases of Tautology do not apply to our general hold/pick up/ship policy.

Tautology will not be available for pick up or shipment until 10/6 at our Anniversary Party (see more details here)! 

NON MEMBER PICK UP POLICY FOR TAUTOLOGY: Tautology MUST be picked up on 10/6, 10/7, or 10/8 by non members. If you do not pick up your order of Tautology on one of these 3 days, your order will be forfeited without a refund. Tautology cannot be shipped by non members.

MEMBER PICK UP POLICY FOR TAUTOLOGY:Our member hold policy still applies for orders of Tautology made by members – you have until March 1st, 2019 to pick up or coordinate shipping for your orders.

Shipping within California

Shipping is available to both members and non-members. Shipping can be made to any residential or business address in California at an additional cost. A flat rate shipping cost of $10, which is charged when you purchase a shipping box, will be applied to all merchandise and bottle orders. Each piece of glassware and/or shirt shipped will take the place of 1 bottle in a box. If you would like to save on shipping costs, you have the option to combine orders and ship multiple orders at once. If you would like to do this, just purchase a shipping box when you are ready to ship all orders being held at the brewery. Please keep in mind our non-member and member hold times, as each individual order may have a different hold expiration date. Cellador Ales is only legally allowed to ship to addresses within California, even if your state allows beer shipping. GSO will not ship to PO boxes. Shipment cost will increase for each case of 12 items (Example: If you combine 24 bottles into a shipment order, you will need to purchase 2 shipping boxes, which will total $20 for shipping).

PLEASE NOTE: ALL MAGNUM BOTTLES PURCHASED MUST HAVE A SINGLE BOX PURCHASED PER MAGNUM BOTTLE. IF YOU HAVE 2 MAGNUMS YOU WANT SHIPPED, PURCHASE 2 SHIPPING BOXES. IF YOU HAVE 1 MAGNUM BOTTLE YOU WANT SHIPPED, PURCHASE 1 SHIPPING BOX. Magnums cost more to ship, and the boxes that are used to ship them are more costly. Additionally, Magnums will not ship with any other orders. Please purchase a shipping box outside of the one(s) required for you magnum purchases in order to ship any other order(s).

Shipments are processed and picked up by GSO every Tuesday for the week prior. All packages are shipped overnight, and will be delivered on the following Wednesday. The cutoff time for shipments each week is Monday by noon. Any shipments placed after Monday at noon will be included in the following weeks shipments.

Shipment Addresses

The shipment address inputed at the time of the order if the address that the shipment will be sent to. Changing your shipment address requires GSO to get approval from Cellador Ales, and causes an additional $10 fee for re-directing your shipment. If you must change the shipment address for your shipment, please contact us at info@celladorales.com prior to contacting GSO for the address re-direction. Upon contacting us, you will be required to purchase an additional shipping box ($10) to cover the re-direction fee, and by doing so, we will then approve the address redirection.

A signature and government issued ID proving that the person accepting the packing is 21+ years of age will be required upon delivery. We cannot ship beer to P.O. boxes. If purchaser is not present for adult signature, and a package is returned, purchaser will be charged a return fee (determined by cost of return shipping, restocking, and any other fees that may occur). If packages are returned to Cellador Ales, you may re-choose your form of delivery/pick-up at that time by contacting info@celladorales.com.

Disclaimer

All shipping and pick up policies are subject to change at any time, and may be altered once our tasting room is open.

With shipping anything, there is always a risk of your package being damaged during transit. We do not guarantee that any damaged bottles will be replaceable. However, we will offer a refund where necessary, and will always do our best to replace any damaged bottles.

Notice of Pick Up & Shipping Policy Change

Starting Monday 10/22 @12p, our shipping and pick up policy will be changing.

All processes will remain the same with exception to the following:

Pick ups

Email coordination will no longer be required to pick up your orders UNLESS you currently have 6 or more bottles being held at the brewery.

Pick ups of orders are allowed during any of our open tasting room hours. If you absolutely cannot pick up during our tasting room hours, please email info@celladorales.com.

Our open orders report will be pulled at 9am each Friday. If you place any orders after 9am on Friday and plan to pick up that weekend, your order will not show on our report. Please let us know that you placed and order after the cutoff time so we can be sure to get you all of your beer.

Shipping

The cost of our shipping will be increasing starting Monday October 22nd at 12p. The cost to ship a box (up to 12 items) will increase to $20/box. Please note, we have had a discounted rate in place to help ensure easy access to orders while our tasting room was not open. $20/box will now help cover the actual costs involved in shipping beer.